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jardin bandeau

Terms of Sales

"Dura Lex, Sed Lex"

Due to the need for precision in the legal texts, we would like to inform you that the following general terms and conditions of sale have been automatically translated for the convenience of our English-speaking visitors. 

This may result in language errors or even inconsistencies, for which we apologise.

 

We remind you that only the French version of this text is legally binding. To consult the French version, please use the language selector at the top left of this page.

Article 1 - Scope and pre-contractual information


1 - These general rental conditions (hereinafter the “General Conditions”) apply to all bed and breakfast rentals (hereinafter the “Rooms”) concluded between the owner of the establishment (hereinafter after the “Lessor”) and individual consumers (hereinafter the “Customer (s)”).

No particular condition can, without formal and written acceptance of the Lessor, prevail over these General Conditions, so that all the contrary conditions set by the Customer will be, in the absence of express acceptance of the Lessor, unenforceable against the latter.

The Lessor reserves the right to modify these General Conditions at any time, it being understood that the modifications will only be applicable to reservations made after said modifications.

2 - These General Conditions are communicated to any Customer who requests them and are in any event available on the Lessor's website: lesgalapons.fr

They are also communicated during the Room Reservation Confirmation to the e-mail address indicated by the Customer, via a link to the page of the lesgalapons.fr site containing it.

Any Room reservation confirmed by the Galapons and in particular any payment of a deposit or a guarantee for the reservation implies the unreserved acceptance of these General Conditions, regardless of the reservation channel used, except under specific conditions directly. opposable rights linked to the reservation channel (for example, but not exclusively, in the price or cancellation conditions).

Consequently, the Customer expressly acknowledges having had communication, prior to the reservation of the Rooms and the conclusion of the contract, in a readable and understandable manner, of these General Conditions and of all the information listed in article L.121- 17 of the Consumer Code and in particular the following information:
- the essential characteristics of the services and in particular of the Rooms offered by the Lessor;
- the price of the services and rentals of the Rooms, as well as the accepted means of payment;
- information relating to the identity, activity and contact details of the Lessor;
- information relating to the absence of the right of withdrawal.


3 - These General Conditions are drawn up in French in their original version which alone is authentic, taking precedence over any other version translated into a foreign language.

If any provision of these General Conditions is declared null or of no effect whatever the legal basis by a Court or any other administration or authority, such a decision will in no way affect the validity of the other provisions.

The fact of not exercising, at any time, a prerogative or a right recognized by the present, or of not requiring the execution of any stipulation of the present can in no case be interpreted, nor as a modification of the contract, nor as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to demand the scrupulous execution of the commitments made herein.

Article 2 - Identity and contact details of the Lessor
The Room rental services described in these General Conditions are offered by the Lessor, all of the information and contact details of which are indicated below:

Identity: Mrs. Sandrine RAY registered under number 808 820 682 at the RCS of Vienne.
Address: 1890 Miéry, 38460 TREPT
Website: www.lesgalapons.fr
Phone: 04 74 80 16 10
Email: contact@lesgalapons.fr

Article 3 - Description of services - guest rooms
3.1 - The rental services, the Rooms as well as all the ancillary and / or additional services likely to be offered by the Lessor are the subject of a precise description as to their specificities and their qualities on the website of the Lessor.

Although the Lessor makes every effort to ensure that the photographs appearing on its website are faithful and up-to-date reproductions of its Rooms and services, variations may occur due in particular to the technical characteristics and color resolution of the photographs. .

Likewise, for internal organizational reasons and in order to ensure the comfort of the Rooms and the renewal of the furniture and equipment, the Lessor may have to replace certain furniture and / or equipment present in the photographs on the website.

The Customer cannot therefore claim any compensation, nor call into question in any way the reservation made due to the inadequacies and delays in updating certain photographs on its website.

The Customer has in any case the possibility of asking the Lessor for any question and / or additional clarification on the details of the services and Rooms offered by contacting him at the coordinates referred to in article 2 above.

Likewise, a specific estimate can be established by the Lessor taking into account the specifics of the requests and needs expressed by the Customer.

3.2 - The Customer is expressly informed that the Rooms offered by the Lessor are designed for a precise and determined number of people.

Consequently, the Lessor may at any time, without incurring any liability in any way and for any reason whatsoever, refuse the entry and presence of additional people in the Rooms initially rented.

The Client expressly acknowledges and accepts that the Room rental services offered by the Lessor are for a limited and determined period, so that he cannot claim, for any reason and time whatsoever, a right to maintain in the places.

Article 4 - Formation of the contract - Booking conditions
4.1 - Booking confirmation
It is expressly recalled that the Customer can take note of the precise description of the rental services and Rooms offered by the Lessor, through the latter's website and / or by contacting the Lessor using the contact details referred to in the article 2 above.

Whatever the method of making contact, the Lessor sends the Customer, to his postal or e-mail address according to the Customer's instructions, a reservation confirmation (hereinafter the “Reservation Confirmation”) containing the details of the reservation. or the reserved Room (s), the prices and terms of payment, including the deposit referred to in article 4.2 below, as well as these General Conditions.

4.2 - Payment of a deposit / Guarantee
4.2.1 - Unless the Lessor specifically agrees, the conclusion of the rental contract is expressly subject to one of the following two actions:
- the prior payment of a Deposit of Thirty percent (30%) of the total amount of the reservation made, all taxes included, with a minimum amount of one night, or
- A guarantee from the lessor, materialized by the transmission by the customer of the details of a valid bank card


The Customer is informed of the obligation to pay this deposit or the Taking of Guarantee and of the terms of payment according to article 5.2 below, during the Booking Confirmation referred to in article 4.1 above.

It is expressly agreed that the payment of the aforementioned percentage constitutes a "deposit", thus excluding the qualification of "deposit" in accordance with the provisions of article L.131-1 of the Consumer Code.

Consequently, the payment of this deposit by the Customer and the sending of the booking confirmation by the Lessor firmly and definitively commit the Parties to the rental contract, subject to the stipulations of articles 4.5 and 4.6 below, that the deposit either or not cashed by the Lessor.

In the absence of payment of the deposit, the transmission by the Customer of another means of guaranteeing the reservation accepted by the Lessor (hereinafter the "Taking of Guarantee"), such as for example his bank card details, followed by the sending of the booking confirmation by the Lessor corresponds to a firm and definitive commitment by the Parties to the rental contract, subject to the stipulations of articles 4.5 and 4.6 below.

The Customer expressly authorizes any subsequent debit by the Lessor of the card transmitted as a Guarantee within the framework of these general conditions and within the strict framework of the rental contract.

Any deposit received by the Lessor is deducted from the invoice relating to the total amount of the stay.

It is expressly recalled that the payment of a deposit or the Taking of Guarantee entails the unconditional acceptance of these General Conditions.

4.2.2 - Notwithstanding the aforementioned stipulations, for reasons of internal organization of its establishment and for stays of less than 3 nights, the Lessor reserves the right to require the Customer to make full cash payment prior to any firm and final reservation. of Rooms.

In this case, the Customer will be expressly informed thereof during the Booking Confirmation sent by the Lessor.

4.3 Online reservation and guarantee

4.3.1 - The Customer can make a reservation of Rooms directly from the website of the Lessor. In this case, he must follow the following steps:
- Enter the address of the Internet site and follow the instructions of the said site.
- Complete, according to the instructions provided to him online, the reservation form made available to him where he must include the information necessary for his identification, in particular his surname, first name, postal address, e-mail address.
- Check the elements of the reservation and, if necessary, identify and correct any errors and omissions attributable to him
- Validate the reservation request, the total price including all taxes (TTC) and enter the elements of the guarantee taking under the conditions referred to in article 4.2 above.
- Follow the instructions on the form or the deposit requested in accordance with article 4.2.
The Customer will then receive electronically a Booking confirmation mentioning the acceptance of the guarantee and the validation of the reservation made.
The customer expressly acknowledges that the lessor's website only allows the submission of a reservation request and that this request only binds the lessor when he accepts it by sending the reservation confirmation.

4.3.2 - The Customer who has chosen to make his reservation from the website will definitively validate his reservation request, in view of a summary displayed on the screen, by clicking on the “reservation request” button to show his commitment, its knowledge and acceptance of these General Conditions and of the reservation made.

At the end of the reservation process, the Customer is recommended to download, save or print these General Conditions.

4.4 - Lack of right of withdrawal
In accordance with article L.121-21-8, 12 ° of the Consumer Code and notwithstanding the modalities of modification and cancellation referred to in articles 4.5 and 4.6 below, the Customer is expressly informed that he does not benefit from no legal right of withdrawal provided for in article L.121-21 of the Consumer Code.

4.5 - Modification / Cancellation by the Customer

4.5.1 - Unless the Landlord specifically agrees, Room reservations made like the arrival dates cannot be modified by the Customer, from their firm and final validation and in particular from the receipt of the deposit or the payment. validation of the Taking of Guarantee referred to in article 4.2 above.

In any event, the Customer undertakes to notify the Lessor of any late arrival compared to the agreed date and time and in any event after 10 p.m. in accordance with article 6.1 below.

In the absence of information and if the Customer does not appear before the mandatory arrival times referred to in article 6.1 below, except with the specific agreement of the Lessor, the reservation will be deemed canceled by the Client and the Lessor may dispose of freely from its Chambers.

4.5.2 - Except in cases of force majeure, in the event of cancellation of the reservation by the Customer:
- Eight (8) calendar days or more before the start date of the stay: the Lessor undertakes to reimburse the Customer for the entire deposit paid or will not debit the card sent as a guarantee;
- less than eight (8) calendar days before the start date of the stay: The customer is billed for cancellation penalties corresponding to 100% of the amount of the stay. The Lessor (i) retains the entire deposit paid and (ii) reserves the right to request the customer for the payment of the balance of the cancellation penalties. In the case of a reservation by Taking Guarantee, the Customer authorizes the Lessor to debit the card for the total amount of cancellation penalties.


4.5.3 - Likewise, in the event of no-show by the Client, without information or warning in this regard from the Lessor, as in the event of a shortened stay, the Lessor retains the entire deposit paid and reserves the right to solicit the customer or debit the card provided as a guarantee for the payment of the total amount, all taxes included (TTC), of all the nights booked, with the exception of additional services not consumed and not appearing in the exceptions below.

4.5.4 - The additional services not consumed below remain billable in the event of cancellation or no-show by the customer:
- The table d'hôte: in the event of cancellation of the customer less than 24 hours before the date of the reservation of the service, the lessor invoices 50% of the total amount of the service. In case of no show, the Lessor invoices 100% of the total amount of the service.

4.5.5 - In any event, the Customer undertakes to inform the Lessor of any modification and / or cancellation by any written means available to it (letter, fax, e-mail).

4.6 - Modification / Cancellation by the Lessor
4.6.1 - Taking into account the management constraints specific to the reservation of Rooms and for reasons of security and / or temporary rehabilitation of the Rooms, the Lessor reserves the right to change the Room initially reserved by a Room of the same capacity and standard or higher capacity and standard.

In this case and except with the specific agreement of the Lessor, the Customer may not request any reduction in the price of the reservation made.

4.6.2 - Except in cases of force majeure, in the event of cancellation of the reservation by the Lessor:
More than four (4) weeks before the start date of the stay: the Lessor reimburses the Customer for the entire deposit paid;
less than four (4) calendar weeks before the date of the start of the stay: the Lessor (i) reimburses the entire deposit paid and, in the absence of an amicable solution agreed to relocate the Client (ii) pays compensation equal to 10%, all taxes included (TTC), of all the nights booked, with the exception of additional services.


4.6.3 - In any event, the Lessor undertakes to inform the Customer of any modification and / or cancellation by all written means (letter, fax, email).

Article 5 - Price and terms of payment
5.1 - Price
The prices for the rentals of the Rooms and any ancillary or additional services are indicated by the Lessor on its website and / or in all brochures, documents and Internet platforms provided and / or accessible to the Customer, as well as in the Booking Confirmation sent. in accordance with article 4.1 above.

Unless otherwise specified, these prices are inclusive of all taxes (TTC) taking into account the VAT rate applicable on the day of the reservation with the exception of the tourist tax.

The Lessor reserves the right to modify its prices at any time, it being understood that price modifications will only be applicable to reservations made after said modifications.

5.2 - Terms of payment
On the day of departure, the Lessor establishes an invoice corresponding to the total amount, inclusive of all taxes (TTC), of the booked stay, less any deposit that may have been received in accordance with article 4.2 above.

The balance of the invoice is to be paid by the Customer on the day of his departure. Additional services consumed by the Customer during his stay will also be the subject of an invoice and payment at the end of the stay.

The means of payment available to the Customer are: cash, credit card, transfer, bank check, holiday voucher.

Article 6 - Obligations of the Lessor
6.1 - Subject to the regular completion of the reservation formalities by the Customer and in particular the payment of the deposit referred to in article 4.2 above, the Lessor undertakes to make the Room (s) available to the Customer. (s) booked according to the dates and length of stay agreed.

In this context, except with the specific agreement of the Lessor, the Customer is expressly informed of the imperative arrival and departure times below:
- Arrival times: 5 p.m., it being specified that the Customer must inform the Lessor in case of arrival after 8 p.m.
- Departure times: no later than 11 a.m.


6.2 - Subject to the clauses of article 4.5.1. above, the Lessor undertakes to guarantee the Client the peaceful enjoyment of the rented room and the availability of its equipment and furniture.

Article 7 - Obligations of the Client
7.1 - Use of rooms and places
7.1.1 - The Customer is required to use and enjoy peacefully as a "good father" of the rented Room (s), as well as their furniture and equipment.

It is strictly forbidden to smoke in the Rooms as well as the common areas of the Lessor establishment.

More generally, in order to ensure the tranquility and peaceful enjoyment of the premises by all of the Lessor's clients, each Client undertakes to respect reasonable and adequate manners, as well as all instructions which may be communicated by the Lessor and which do not would not appear in these General Conditions.

7.1.2 - In accordance with article 1731 of the Civil Code, the Customer is presumed to have received the rented room, its furniture and equipment in good condition of use and conservation and is required to return them to the Lessor in the same condition .

Consequently, the Customer responds and is required to compensate the Lessor for any damage and / or loss occurring during the stay, making the Rented Room unsuitable for its destination and for any new rental, unless these damage and / or losses took place without his fault.

The Customer is required to address to the Lessor his complaints relating to the conformity and / or the condition of the reserved Rooms within three (3) calendar days of entering the premises.

In any event, the Customer is required to inform the Lessor as soon as possible of any incident, degradation and / or damage that may or may not occur, from the time of entering the premises and throughout the duration. stay.

7.2 - Animals
Animals are not allowed in the establishment.

In the event of non-compliance with these instructions, the Lessor may cancel the stay booked by the Customer, without the latter being able to claim any right to reimbursement or any compensation whatsoever.

Assistance dogs are accepted by the Rental Company at no extra cost.

7.3 - Swimming pool
The swimming pool is accessible every day during the following daily time slot: 10 am to 7:30 pm.

Access and use of the swimming pool area are exclusively reserved for Resident Customers, under their entire and sole responsibility, so that the Lessor cannot be held liable, in any capacity whatsoever, for any accident occurring in the area. pool area.

Minors wishing to access the swimming pool must be accompanied by their parents and / or an adult having authority over them, who are solely and exclusively responsible for their care and supervision.

In the event of the presence on site of a minor who cannot swim, the lower panels of the swimming pool will remain closed, this measure making it possible to create anti-drowning safety.

 

It is strictly forbidden for the customer to manipulate the shelter panels.


More generally, each Customer undertakes to scrupulously respect any indication and any instructions provided by the Lessor regarding access and use of the swimming pool area.

7.4 - Responsibility towards minors
The Customer is expressly informed and alerted to the fact that minors present and working in the Lessor's establishment are placed under the sole and entire responsibility of their parents and / or any person having authority over them.

7.5 - Personal property
The personal property of the Customer is placed under the sole and entire responsibility of the latter, who is responsible for taking all useful and necessary precautionary and safety measures for their conservation and / or for the damage they could cause.

Subject to the legal provisions in the matter, the Lessor cannot bear any responsibility in the event of loss, theft, injury and / or damage caused to property and / or to persons in the Lessor's establishment, whatever be the cause and the time.

Article 8 - Force majeure
8.1 - In accordance with article 1148 of the Civil Code and the definition adopted by the case law of French courts and tribunals, force majeure means any event outside the will of the Parties and which is both unforeseeable and irresistible. and / or inevitable.

Consequently, it is expressly agreed that in the event of failure of one of the Parties to any of the obligations provided for and / or arising from these General Conditions due to an event of force majeure within the meaning of this article, the defaulting Party cannot be held liable vis-à-vis the other Party.

8.2 - More particularly, the Customer is expressly informed of the fact that the Lessor may be prevented, against his will, from respecting all or part of his obligations provided for and / or arising from these General Conditions due to an event of force majeure, such as in particular, without this list being exhaustive: bad weather, earthquakes, fires, storms, floods, water damage and any climatic event making it impossible to welcome and / or accommodate customers under normal and legal security conditions.

In such cases, it is expressly agreed that the Lessor cannot engage its responsibility for any reason whatsoever, nor be liable for any compensation towards the Customer due to the total or partial non-performance of its obligations.

Article 9 - Personal data
Information and data concerning the Customer are collected and collected by the Lessor only for the purpose of processing Room reservations.

This information and data may be collected and recorded in a customer file belonging to the Lessor.

The credit card data transmitted by the customer to the Lessor are stored according to the standards in force and destroyed once all of the Customer's receivables have been settled.

In accordance with the "Data Protection Act" of January 6, 1978, the Customer has the right to access, withdraw and rectify his personal data from the Lessor by contacting the latter using the contact details referred to in article 2 .

Likewise, the Customer is expressly informed of the fact that during the Room reservation process, he may be required to accept or refuse to receive subsequently commercial and / or promotional offers from the Lessor.

Article 10 - Applicable law
These General Conditions and any contractual relationship resulting from them between the Parties are exclusively governed by French law, with the exception of all other foreign legislation and / or regulations.

For any dispute relating to the validity, interpretation, execution, non-performance, interruption and / or termination of these General Conditions and all obligations arising therefrom, the jurisdiction of the Courts will be determined in accordance with the rules of procedures and applicable international regulations and conventions.

For the Galapons,

Sandrine Ray (Manager)

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